Refund Policy
Last updated: October 30, 2026
All sales are final
Credits, spins, readings, and keepsakes are digital content that is delivered to your account the moment you buy it. For that reason, all purchases are final and non-refundable, except in the situations below or where the law requires otherwise.
When we will make it right
- Duplicate charges: if you were charged more than once for the same purchase, we will refund the duplicate.
- Billing errors: if you were charged an amount different from the price shown at checkout, we will refund the difference.
- Credits not delivered: if a payment succeeded but the credits did not appear in your account, we will add them or, if we cannot, refund the payment.
- A spin that failed: if a spin used a credit but did not complete, we will return the credit to your account.
Please contact us within 30 days of the charge so we can look into it.
Subscriptions
You can cancel your subscription at any time from your Account page or by emailing us. Cancelling stops future renewals, and your subscription stays active until the end of the period you have already paid for. We do not give partial refunds for unused time in a billing period.
How to ask for help
Email [email protected] with the email address on your account, the date and amount of the charge, and a short description of the problem. We usually reply within 1 to 2 business days. Approved refunds go back to your original payment method and typically appear within 5 to 10 business days.
If something has gone wrong, please contact us before filing a dispute with your bank; we can usually fix billing problems much faster.